Shipping & Returns

• 1. EverythingHAIR strives to fulfil all orders as fast as possible (most orders are dispatched within 24hours)
• 2. EverythingHAIR delivery is made after funds have cleared successfully to our account.
• 3. Delivery Timeframes ( all via door to door courier )
  • 3.1 Major Centres via Express courier – 1 to 3 working days ( Saturdays, Sundays and Public Holidays are not included into the delivery time frame – Please note that Delivery time frame is from dispatched and not from when the actual order is placed )
  • 3.2 Regional Areas – 2 to 5 working days ( Saturdays, Sundays and Public Holidays are not included into the delivery time frame – Please note that Delivery time frame is from dispatched and not from when the actual order is placed )
  • 3.3 Postal Service is not used unless arranged and billed for separately.
  • 3.4 Should an order be particularly heavy or bulky, an additional working day may be required.
  • 3.5 Delivery FEE:
    • 3.5.1 FREE DELIVERY on orders over R500 anyway in South Africa. This amount is subject to change at the discretion of everythingHAIR at any time they deem necessary.
      Furthermore the delivery fee will increase annually.
    • 3.5.2 Orders to remote areas may attract additional charges.
    • 3.5.3 Orders below R500.00 will attract a delivery charge of R80.00. This amount is subject to change at the discretion of everythingHAIR at any time they deem necessary.
      Furthermore the delivery fee will increase annually.

4. EverythingHAIR endeavours to keep all stock items on hand at all times, however should an item be out of stock or a supplier is out of stock, or a stock items is discontinued, everythingHAIR will suggest an alternative, or provide a timeframe for the stock items to come back into stock, or provide you with a credit to use on the website. A everythingHAIR agent will be assigned to the matter with urgency and we will assist to ensure that resolve is met.

5. All transactions are encrypted using appropriate encryption technology through a third party ( VCS recently rebranded to Paygate: https://www.paygate.co.za/vcs-brand-change/ )

6. All payments are done online through PAYGATE & PEACHPAYMENTS – we do not keep any personal information. We accept: VISA, MASTERCARD, DEBIT CARDS and MOBICRED – a full list of supplier logos can be found in the website footer on the home page. Payment can be made by [ EFT, debit card, instant bank transfer credit card, where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

RETURNS

Our goal is to ensure that you are the happiest customer at all times, however in the event that you are not satisfied with your product, you may return it to us. Please keep in mind that for hygiene reasons, we cannot accept returns if the products have been opened and are no longer in a re-salable condition – all tamper seals, and original packaging need to be intact and in its original condition. In addition please note that brushes cannot be returned or refunded for hygiene reasons unless they are defective. Purchases must be returned within 7 days of delivery. The items are your responsibility until they arrive back with us. All return costs are for your own account. A handling fee on return goods is not charged for.

• 1. Should an item not meet with your satisfaction for whatever reason you may return the goods to ” everythingHAIR ” within seven days of receipt. You will then get a full refund less all direct costs incurred by “Everything Hair” associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
• 2. You have 7 days the “day after” the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.
• 3. If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.
• 4. If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.
• 5. everythingHAIR cannot be held liable for any product that does not meet the clients expectations for any reason whatsoever – however we will encourage and help direct you to the correct contact people at the relevant brands so that they are able to assist you with the correct replacement product / procedure from their side.
• 6. At everythingHAIR we cannot accept returns on discounted or sale items unless the product is defective.
• 7. REFUNDS – in the case of an approved refund, everythingHAIR will process the refund transaction internally within 5 working days and send the refund request to the banks. Please note that the banking time frames for a reversal can take up to 10 working days through the payment gateway. Credit card transactions are processed as a reversal through the payment gateway. EFT transactions are refunded by means of an EFT. everythingHAIR cannot speedup the banking process and timeframes as these are out of out control.

ERRORS

everythingHAIR shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to everythingHAIR’s gross negligence), everythingHAIR shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.